Need help?

We've put together these FAQs to cover all your queries and ensure you have a seamless experience. If you still have any doubts, please don't hesitate to reach out. At the EleFant, we're dedicated to making your child's learning journey creative and fun!

What is the EleFant?

the EleFant is a membership to play. Instead of buying new toys every time and accumulating them endlessly, we propose that you subscribe to them. Like a library. The system is very simple: you subscribe, order, change when you or your kid gets bored. At the EleFant we’re here to make parenting easier and playtime exciting & unlimited!

How does the EleFant toy library work?

How many times can I order in a month?

How long can I keep what I ordered?

What is cancel any time and what are the charges?

How to cancel my membership?

What if I want to change the registered mobile number?

What if I’m relocating? Can I still use the EleFant?

How can I reach out to support?

Are you worried that the toys won't be clean?

Are you concerned that you will be penalized if toys break or pieces are lost?

When will the toys and books I want be back in stock?

When do I receive the toys?

Can I exchange only some of the toys? (" I want to keep some of the toys/books we use now and exchange the rest for new ones " )

How do I delete my account and delete my Data?