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the EleFant is a platform that provides access to a wide range of educational toys and books through a membership model. Our mission is to support children’s growth and development by encouraging interactive learning and play in an affordable and sustainable way.
We offer a broad selection of toys catering to various age groups and interests. Our collection includes educational toys, puzzles, board games, outdoor toys and more. All our toys are carefully maintained to be safe, clean and in excellent condition.
the EleFant is designed for children aged 0-12 years, from toddlers to young adolescents. Each toy and book is categorised based on its appropriateness for specific age groups, ensuring both learning and fun are age-appropriate.
The health and safety of our users are our highest priorities. All returned toys undergo thorough cleaning, sanitization and inspection before being sent to another user. We use UV-based sanitization machines, approved by the FDA, to guarantee 100% safe use for your children.
Our model operates on a subscription basis. Parents select a subscription plan that best suits their needs, then choose toys from our extensive toy library. Once the selection is made, the toys are delivered straight to their doorstep. When the child has finished playing, the toys are returned and the cycle continues.
Once you subscribe to the EleFant, you can browse our wide collection of toys and books. These will be delivered to your doorstep. After your child has enjoyed the items, you simply return them and pick something new!
Ordering with us is simple. Just download our app, choose the toys you'd like, and they'll be delivered right to your door by our trusted delivery partners.
No problem! If you’re not satisfied with a toy for any reason, you can easily return it and pick another one. We aim to provide toys that bring joy and excitement.
The frequency of toy exchange depends on the membership plan chosen by the customer. Please refer to our toy membership plans for more information.
the EleFant offers a hassle-free return process. You can schedule a pickup any time through our platform, and our representative will collect the items from your doorstep.
Kids play rough sometimes, and that’s okay! With our damage waiver option, you don’t have to worry about any wear and tear of our toys. The damage waiver covers 100% accidental damage for your child, so you can let them explore and play freely without stress.
You can cancel your membership at any time. Depending on the membership terms, certain conditions or charges may apply. Please refer to our terms of service or contact customer support for further details.
A Librarian in the EleFant model acts as an operations partner. They manage the day-to-day operations, while the EleFant handles technology, marketing, sales and logistics.
Simply call on 02269622386 or reach out to us on Facebook, Instagram or at admin@theelefant.com and we’ll get in touch with you!
Our subscription plans are designed to be affordable and flexible. You can choose from various options to fit your budget and your child's playtime needs.
We offer two flexible toy membership plans tailored to your needs. Choose the one that suits you best and start your exciting toy journey with the EleFant.
Full Refund:
Refund requests must be submitted within 14 days from the date of activation for a full refund.
After 14 Days:
Quarterly Plan: The entire amount will be deducted, and the plan will remain active for the full quarter.
Annual Plan: Members will be charged ₹1,333 per month for 3 months (calculated based on the quarterly plan price of ₹3,999), with the remaining amount refunded. Members can either continue using the service for the quarter or opt for immediate cancellation after the deduction. Once a refund request is submitted, a return request for all the toys currently in holding needs to be raised. The refund will be initiated in 5-7 business days once the toys are picked up.
A Toy Subscription App offers convenience, affordability, and access to a wide range of high-quality toys for your child’s development. With flexible plans, you can regularly swap toys to keep playtime fresh and engaging.
Absolutely! The safety of your child is our top priority. Our toys undergo rigorous cleaning and sanitization processes, ensuring a safe and hygienic play environment.
Yes, the safety and hygiene of our toys are paramount. Each toy is thoroughly cleaned, sanitized and safety-checked before and after every use.
Yes, in most cases, you can purchase the item directly from us. Please contact customer support for details and pricing.
For any issues or support, simply reach out to our customer care team via the app or contact us at support@theelefant.com.
No worries! Upon receiving the toy, please inspect its contents. If you notice any missing components, inform us immediately. If a part goes missing during use but the toy is still playable, it's okay. However, if the missing part makes the toy unusable, there may be a cost for replacing the part or the entire toy, as applicable.